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General Data Protection Regulation (GDPR) 

The GDPR is an European Union (EU) Regulation which affects how businesses and other organisations hold and process personal data about EU citizens. The UK is likely to keep the same rules for UK citizens after Brexit as well.

The changes don’t alter what we use your personal information for, but make it easier for you to find out how we use and protect your information.

Your personal information is an important part of our service.  For instance, it allows us to let you know when your service is due, offer a provisional service date, respond to your telephone enquiries and reply to your emails.

The fact that the law is changing only builds on what we already do today – and that is to give your personal information the respect and security it deserves.

There’s nothing you need to do right now, but if you’d like to find out more, do take a look at our Privacy Policy.


Our Privacy Policy

INTRODUCTION…this privacy notice explains the types of personal data we keep about you when you contact us. It also explains how we as the data controller will store and handle that data, and keep it safe. It’s likely that we’ll need to update this Policy from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

LEGAL BASIS WE RELY ON…legitimate interest. We require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

HOW WE OBTAIN YOUR PERSONAL DATA…when you contact us – the personal information we have has been given by you.

WHAT PERSONAL DATA DO WE KEEP…your name, agent’s details, site address, billing address, telephone number and email address.

HOW AND WHY WE USE YOUR PERSONAL DATA…we want to give you the best possible customer care including reminding you when your service is due, responding to telephone calls and answering email enquiries. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. Of course, if you wish to change how we use your data, you’ll find details in the ‘What are your rights?’ section below. Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

HOW WE PROTECT YOUR DATA…we know how much data security matters to all our customers. With this in mind we treat your data with the utmost care and take all appropriate steps to protect it. Access to your personal data is password-protected and we regularly monitor our system for possible vulnerabilities and attacks.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA…we keep your details until you request otherwise. Should you chose to no longer use our services, we keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as guarantees.

WHO DO WE SHARE YOUR PERSONAL DATA WITH…your details may need to be passed to a trusted third party to deliver large items that you ordered, direct to site. We also work with a trusted Company who supports our IT system.

you have the right to request:
• access to the personal data we hold about you, free of charge in most cases;
• the correction of your personal data when incorrect, out of date or incomplete;
• us to stop holding your personal data for reasons connected to your individual situation.

We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data. You can contact us to request to exercise these rights at any time.

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